Returns & Refund Policy
Effective Date: July 1, 2026
At Manous Perfumes, your satisfaction is important to us. We carefully inspect every order before it is shipped to ensure it arrives in excellent condition. If you are not completely satisfied with your purchase, please review our policy below.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused, unopened, and in its original sealed packaging.
- The product must be in the same condition in which it was received.
- Proof of purchase or your order number is required.
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used fragrances
- Products with broken or removed seals
- Gift cards
- Clearance or final sale items
Return Shipping
Customers are responsible for the cost of return shipping unless:
- The wrong item was shipped.
- The item arrived damaged or defective.
- The order was incorrect due to our error.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your request and arrange a replacement or refund when appropriate.
Refunds
Once your return has been received and inspected, we will notify you of the status of your refund.
If approved:
- Your refund will be issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable, except when the return is due to our error or a defective product.
Exchanges
We only replace items that are defective, damaged, or incorrectly shipped. If you need an exchange, please contact our customer support team.
Order Cancellations
Orders may be canceled only before they have been processed or shipped. Once an order has been shipped, it must follow the return process outlined above.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used perfumes
- Gift cards
- Clearance or final sale products
- Personalized or customized items
Contact Us
If you have any questions about our Returns & Refund Policy or need assistance with a return, please contact us:
Manous Perfumes
Email: support@manousperfumes.com
Website: www.manousperfumes.com
Our customer support team will be happy to assist you and respond as quickly as possible.